Senior Network Engineer-10

NTT DATA

Ccna certification required
Servicenow ticketing tool experience
Itil process knowledge
The role focuses on providing second-line support to resolve incidents and requests within agreed service level agreements across multiple technology domains

Job Summary

  • The role focuses on providing second-line support to resolve incidents and requests within agreed service level agreements across multiple technology domains.
  • Candidates must possess a Bachelor's degree in IT/Computing and hold a mandatory CCNA certification with additional value placed on CCNP or cloud-specific credentials.
  • NTT DATA offers a diverse workplace environment where employees can grow and thrive while contributing to technical excellence and innovation for Fortune Global 100 clients.

Matching Summary

The role focuses on providing second-line support to resolve incidents and requests within agreed service level agreements across multiple technology domains.

Skills & Requirements

Must-have

  • CCNA certification required
  • ServiceNow ticketing tool experience
  • ITIL process knowledge
  • Cross-technology infrastructure support
  • Second-level incident resolution

Nice-to-have

  • CCNP or equivalent certification
  • Security or cloud certifications
  • Automation and effort optimization
  • Disaster Recovery implementation
  • Vendor and third-party collaboration

Key Requirements

  • Bachelor's degree in IT/Computing
  • Mandatory CCNA certification
  • Moderate managed services experience
  • Moderate ServiceNow working knowledge
  • Moderate ITIL process experience

Work Rights

Not specified

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