Support Admin - Global Helpdesk (rotational Shift)
Guidewire Software
Bengaluru, India
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4+ years desktop support experience
Windows 10/11 and mac os x support
Active directory and exchange administration
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Guidewire Software is seeking a Support Admin for their Global Helpdesk in Bengaluru, India. The ideal candidate will have extensive technical skills in desktop support, a passion for customer service, and a willingness to work in a dynamic, collaborative environment.
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Job Summary
This role is pivotal in ensuring seamless technology experiences for Guidewire's global workforce while fostering a culture of curiosity and innovation.
The successful candidate will analyze, diagnose, and resolve hardware and software issues for end-users across Windows and Mac OS X endpoints.
Guidewire offers an inclusive environment where employees are empowered to leverage emerging technologies and data-driven insights to enhance productivity.
Matching Summary
Match Score: 75
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Guidewire Software is seeking a Support Admin for their Global Helpdesk in Bengaluru, India. The ideal candidate will have extensive technical skills in desktop support, a passion for customer service, and a willingness to work in a dynamic, collaborative environment.
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Skills & Requirements
Must-have
4+ years desktop support experience
Windows 10/11 and Mac OS X support
Active Directory and Exchange administration
Network protocols and VPN troubleshooting
ServiceNow and Okta platform experience
Remote deployment tools SCCM JAMF Intune
Nice-to-have
Experience with virtual environments VMWare AWS
Global helpdesk or SaaS environment background
Proven ability to support VIP executives
Strong documentation skills using Confluence
Willingness to work rotational shifts
Key Requirements
4+ years hands-on desktop support experience
Knowledge of Active Directory and network protocols