Jpn_【supplychain】cets Field Service Engineer, Principal Or Sr. Specialist

Boston Scientific Foundation Inc

Yokohama, Japan
On-site
Medical device installation
Maintenance and repair
Troubleshooting complex issues
Lead a team of field service engineers to ensure service quality, customer satisfaction, and regulatory compliance for medical devices

Job Summary

  • Lead a team of field service engineers to ensure service quality, customer satisfaction, and regulatory compliance for medical devices.
  • Drive team development, operational improvements, and efficiency in field responses, including complex troubleshooting and escalations.
  • Promote cost reduction, operational efficiency, and implement measures to enhance customer satisfaction.

Matching Summary

Lead a team of field service engineers to ensure service quality, customer satisfaction, and regulatory compliance for medical devices.

Skills & Requirements

Must-have

  • medical device installation
  • maintenance and repair
  • troubleshooting complex issues
  • CRM analysis and execution
  • cost reduction initiatives

Nice-to-have

  • strong communication skills
  • customer service expertise
  • business-level English proficiency

Key Requirements

  • 5+ years of medical device service experience
  • 2+ years of leadership experience
  • Knowledge of medical device regulations
  • Associate's degree or higher in Engineering or related field
  • Ability to work with English service manuals

Work Rights

Not specified

Tailored Resume

Cover Letter