Customer Support Executive

PCCW-HKT DataCom Services Ltd

UAE
On-site
2-5 years customer-facing experience
Excellent arabic and english writing skills
Proficiency in social media channels
PCCW-HKT DataCom Services Ltd is seeking a Customer Support Executive to enhance customer engagement through social media and multi-channel management in the UAE. The ideal candidate will possess strong communication skills in Arabic and English, a background in customer service, and proficiency in digital trends

Job Summary

  • Respond to customer queries promptly across social media and support channels while collaborating with technical teams.
  • Monitor customer complaints on social media and share relevant feedback to improve company offerings.
  • Maintain accurate records of interactions and ensure a seamless customer experience to enhance brand sentiment.

Matching Summary

Match Score: 85

PCCW-HKT DataCom Services Ltd is seeking a Customer Support Executive to enhance customer engagement through social media and multi-channel management in the UAE. The ideal candidate will possess strong communication skills in Arabic and English, a background in customer service, and proficiency in digital trends.

Skills & Requirements

Must-have

  • 2-5 years customer-facing experience
  • Excellent Arabic and English writing skills
  • Proficiency in social media channels
  • Experience with customer service software

Nice-to-have

  • Familiarity with digital native industry
  • Deep knowledge of social media trends
  • Collaboration with marketing teams

Key Requirements

  • BSc in Business management, IT, or relevant diploma
  • 2-5 years experience in similar customer care roles
  • Fluency in Arabic and English required

Work Rights

Not specified

Tailored Resume

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