Base: $143,330pyear to $163,700pyear; bonus/equity...
On-site
Distributed computing environments
Aws services or cloud offerings
Network and operating system support
Handle complex customer issues escalated by level I and level 2 engineers, providing technical expertise and managing customer expectations
Job Summary
Handle complex customer issues escalated by level I and level 2 engineers, providing technical expertise and managing customer expectations.
Develop and implement processes and procedures to ensure consistent high-quality support, and participate in on-call rotations.
Amazon offers a total compensation package including base salary, potential equity, sign-on payments, and a full range of medical, financial, and other benefits.
Matching Summary
Handle complex customer issues escalated by level I and level 2 engineers, providing technical expertise and managing customer expectations.
Salary
Base: $143,330/year to $163,700/year; Bonus/Equity: Equity, sign-on payments may be provided; Benefits: Full range of medical, financial, and/or other benefits