Job Summary

• We are seeking a highly analytical and customer-focused Customer Insights Manager to lead the customer feedback and insights program for Cat Digital’s Cat.com Experience Team.
• This role will serve as the central owner for VOC initiatives, combining statistical analysis, customer research, and behavioral data to generate actionable insights.
• Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies.

Matching Summary

Salary

Base: $128,470.00 - $192,710.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, and vision benefits, Paid time off plan, 401(k) savings plans, Health Savings Account, Flexible Spending Accounts, Health Lifestyle Programs, Employee Assistance Program, Voluntary Benefits and Employee Discounts, Career Development, Disability benefits, Life Insurance, Parental leave, Adoption benefits, Tuition Reimbursement

Skills & Requirements

Key Requirements

• Bachelor’s degree or equivalent working experience
• Experience with BI tools (e.g., Tableau, Power BI)
• Experience with statistical software (e.g., R, Python, SPSS)
• Certification or formal training in CX measurement frameworks
• Experience in VOC, customer insights, product research
• Familiarity with behavioral analytics tools
• High levels of precision

Work Rights