Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Customer success management
Account management
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us
Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Our culture is rooted in integrity, empathy, and shared enthusiasm.
Matching Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for bonus/commission and stock grants
Skills & Requirements
Must-have
Enterprise SaaS solutions
Customer success management
Account management
Product support and troubleshooting
Client onboarding and training
Nice-to-have
HR/recruiting software expertise
Executive relationship building
Cross-functional collaboration
Sun-drenched optimism and drive
Key Requirements
7+ years customer success or account management
5+ years customer success or account management
7+ years enterprise SaaS implementation
5+ years enterprise SaaS implementation
Technical understanding of complex software ecosystems
Experience educating clients on products
Comfortable working with global teams
Functional domain expertise with HR/recruiting software