Base: $36,000 - $47,000; bonus: eligible for annua...
Not specified (assumed hybrid or fully remote based on the digital support focus).
3-5 years financial industry experience
Retail or phone banking experience required
Ability to work 11:30am to 8:00pm shift
Wintrust Financial Corporation is seeking a Digital Customer Support Specialist to provide exceptional service to customers through digital channels. The role emphasizes expertise in mobile and online banking, complex problem-solving, and a strong customer service orientation within a supportive and award-winning company culture
Job Summary
This position delivers best-in-class service to Wintrust Financial customers via telephone and electronic channels while acting as a brand ambassador.
The ideal candidate is an expert in mobile and online banking who can troubleshoot complex technical issues and handle customer escalations.
Wintrust offers a competitive pay range of $36,000 - $47,000 along with comprehensive benefits including medical, dental, vision, and a 401k match.
Matching Summary
Match Score: 85
Wintrust Financial Corporation is seeking a Digital Customer Support Specialist to provide exceptional service to customers through digital channels. The role emphasizes expertise in mobile and online banking, complex problem-solving, and a strong customer service orientation within a supportive and award-winning company culture.