Director, Customer Care

medhunter.de

Omaha, NE, USA
Base: $156,900.00 - $247,000.00; bonus/equity: ann...
Hybrid
10+ years customer care operations experience
Sap enterprise system expertise required
Vendor management and contract negotiation
The Director of Customer Care will lead the strategic transformation of the customer care organization to deliver seamless, personalized experiences for animal health customers

Job Summary

  • The Director of Customer Care will lead the strategic transformation of the customer care organization to deliver seamless, personalized experiences for animal health customers.
  • This role requires extensive experience with SAP systems to drive operational efficiency, manage vendor relationships, and ensure fiscal accountability across global teams.
  • Candidates must possess strong leadership capabilities to oversee diverse teams in Omaha and Dallas while optimizing internal and external resource mixes for cost efficiency.

Matching Summary

The Director of Customer Care will lead the strategic transformation of the customer care organization to deliver seamless, personalized experiences for animal health customers.

Salary

Base: $156,900.00 - $247,000.00; Bonus/Equity: Annual bonus and long-term incentive eligible; Benefits: Medical, dental, vision, 401(k), paid holidays, vacation

Skills & Requirements

Must-have

  • 10+ years customer care operations experience
  • SAP enterprise system expertise required
  • Vendor management and contract negotiation
  • Direct team leadership across multiple locations
  • Budget ownership and financial forecasting

Nice-to-have

  • MBA or master's degree preferred
  • Experience in pharmaceutical industry
  • Strategic organizational transformation capability
  • High emotional intelligence and coaching skills
  • Cross-functional stakeholder influence

Key Requirements

  • Bachelor's degree required; MBA preferred
  • Minimum 10 years customer care experience
  • Minimum 10 years people management experience
  • Location: Omaha, NE or surrounding area
  • US work authorization required (no visa sponsorship)

Work Rights

US and Puerto Rico Residents Only

Tailored Resume

Cover Letter