高级经理, 服务运营

AIA

Not specified
10+ years healthcare service operations experience
5+ years life insurance underwriting and policy administration
Medical or clinical degree required
AIA is seeking a Senior Manager for Service Operations to oversee health management services, ensuring smooth operational processes and effective team performance. The ideal candidate will possess a strong background in health management service operations, specifically within life insurance, along with excellent communication and problem-solving skills

Job Summary

  • The role is responsible for managing the operation of health management services within AIA's Health Big Data Service Implementation and Management Department.
  • Candidates must possess a bachelor's degree in Clinical Medicine or higher and have at least 10 years of relevant operational experience.
  • The position involves designing service processes, managing complaints, and driving continuous improvement to ensure high customer satisfaction.

Matching Summary

Match Score: 85

AIA is seeking a Senior Manager for Service Operations to oversee health management services, ensuring smooth operational processes and effective team performance. The ideal candidate will possess a strong background in health management service operations, specifically within life insurance, along with excellent communication and problem-solving skills.

Skills & Requirements

Must-have

  • 10+ years healthcare service operations experience
  • 5+ years life insurance underwriting and policy administration
  • Medical or clinical degree required
  • Team building and performance management skills
  • Complaint handling and root cause analysis expertise

Nice-to-have

  • Strong insight into service process changes
  • Innovative mindset with result orientation
  • Proficiency in Office software and report creation
  • Experience coordinating with IT Business Analysts
  • Excellent communication and collaboration skills

Key Requirements

  • Bachelor's degree in Clinical Medicine or above
  • Minimum 10 years in health management service operations
  • Minimum 5 years in life insurance underwriting and policy administration
  • Proven track record in complaint management and process improvement

Work Rights

Not specified

Tailored Resume

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