Associate Manager, Strategy & Operations, Merchant Onboarding & Experience

Doordashusa

San Francisco, CA, US
Base: $105,400—$155,000 usd; bonus/equity: opportu...
On-site
Scale self-serve integration onboarding
Define operating frameworks
Optimize end-to-end support experience
We’re looking for an Associate Manager, New Verticals Merchant Onboarding, Experience & Support to shape the vision and execution of DoorDash’s merchant integrated onboarding and support experience

Job Summary

  • We’re looking for an Associate Manager, New Verticals Merchant Onboarding, Experience & Support to shape the vision and execution of DoorDash’s merchant integrated onboarding and support experience.
  • You will own the scaling and optimization of Self-Serve Integration Onboarding (SSIO), and also for defining how DoorDash transitions POS and inventory providers (Px) from legacy, manual onboarding flows into a unified, self-serve model.
  • Additionally, you’ll be responsible for optimizing the end-to-end support experience for New Verticals merchants and providers.

Matching Summary

We’re looking for an Associate Manager, New Verticals Merchant Onboarding, Experience & Support to shape the vision and execution of DoorDash’s merchant integrated onboarding and support experience.

Salary

Base: $105,400—$155,000 USD; Bonus/Equity: opportunities for equity grants; Benefits: comprehensive benefits package

Skills & Requirements

Must-have

  • Scale self-serve integration onboarding
  • Define operating frameworks
  • Optimize end-to-end support experience
  • Build reporting infrastructure
  • Leverage AI tools and automation

Nice-to-have

  • Lead through ambiguity
  • Systems thinking
  • Strong business acumen

Key Requirements

  • 5+ years of experience
  • Strong AI fluency
  • Strong understanding of customer support operations
  • Strong analytical skills
  • Bachelor's degree

Work Rights

Not specified

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