Job Summary

• As a Sr. Customer Success Manager, you will play a strategic role in driving long-term customer value, retention, and growth across a portfolio of enterprise clients.
• You will collaborate cross-functionally with Product, Support, Sales, and Professional Services to advocate for your customers and influence product direction based on customer needs.
• ABC Fitness offers a purpose-led company with a values-focused culture, an open PTO policy, Days of Disconnect, parental leave, and a quarterly fitness reimbursement.

Matching Summary

Salary

Base: $75,000 - $85,000 USD annually; Bonus/Equity: Bonuses and commissions may be eligible; Benefits: Medical/Dental/Vision coverage, EAP, Calm App subscription, open PTO, Days of Disconnect, Parental & Pawternity Leave, Fitness reimbursement

Skills & Requirements

Key Requirements

• 5+ years of relevant experience
• Excellent verbal and written communication skills
• Strong negotiation skills
• Highly organized
• Strong collaboration skills
• Analytical mindset
• Experience with CRM and/or project management tools

Work Rights