Analista De Operações Ii

Arco

São Paulo, Brazil
On-site
Experience with operational process mapping
Customer service operations experience
Knowledge of bpmn or lucidchart tools
The role focuses on diagnosing the customer journey to identify friction points and improve operational efficiency

Job Summary

  • The role focuses on diagnosing the customer journey to identify friction points and improve operational efficiency.
  • Responsibilities include mapping processes, documenting SOPs, and monitoring key performance indicators like TMA and CSAT.
  • The company offers extensive benefits including extended parental leave, health partnerships, and educational incentives.

Matching Summary

The role focuses on diagnosing the customer journey to identify friction points and improve operational efficiency.

Skills & Requirements

Must-have

  • Experience with operational process mapping
  • Customer service operations experience
  • Knowledge of BPMN or Lucidchart tools
  • Analytical reasoning with operational data

Nice-to-have

  • Lean, PDCA, or Six Sigma methodology knowledge
  • Experience with Zendesk or Freshdesk tools
  • Prior experience in the education sector

Key Requirements

  • Operational process mapping experience
  • Customer service operations background
  • Proficiency in modeling tools like BPMN

Work Rights

Not specified

Tailored Resume

Cover Letter