Senior Manager, Tier 3 Operations Engineering

Comcastadvertising

Colorado, US
Base: $111,488.92 - $183,956.72; bonus/equity: not...
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Fortinet technologies (fortigate, fortimanager, fortianalyzer)
Network infrastructure (routing, switching, firewalls, sd-wan)
Cloud and data center technologies
** Comcast Advertising is seeking a Senior Manager for Tier 3 Operations Engineering to lead a team of senior engineers in providing advanced technical support and ensuring infrastructure stability for Managed Services. The ideal candidate will possess strong technical expertise, leadership skills, and a proactive approach to incident management. **

Job Summary

  • Lead, mentor, and develop a team of Tier 3 engineers supporting complex network and infrastructure environments.
  • Oversee day-to-day Tier 3 operations, ensuring timely resolution of escalations and adherence to SLAs.
  • Serve as a senior technical point of contact for key customers and stakeholders.

Matching Summary

Match Score: 75

** Comcast Advertising is seeking a Senior Manager for Tier 3 Operations Engineering to lead a team of senior engineers in providing advanced technical support and ensuring infrastructure stability for Managed Services. The ideal candidate will possess strong technical expertise, leadership skills, and a proactive approach to incident management. **

Salary

Base: $111,488.92 - $183,956.72; Bonus/Equity: Not specified; Benefits: Best-in-class Benefits

Skills & Requirements

Must-have

  • Fortinet technologies (FortiGate, FortiManager, FortiAnalyzer)
  • Network infrastructure (routing, switching, firewalls, SD-WAN)
  • Cloud and data center technologies
  • Major incident management (MIM) processes
  • Root cause analysis (RCA)

Nice-to-have

  • ITIL best practices
  • Automation and efficiency initiatives
  • DevOps and Infrastructure as Code (IaC)
  • Globally distributed or 24/7 support teams

Key Requirements

  • 7+ years in network/infrastructure operations within an MSP or enterprise
  • 3+ years in a leadership or management role
  • Bachelor's degree in IT, Engineering, or related field (or equivalent experience)

Work Rights

Not specified

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