This role offers a rare opportunity to build and embed the Journeys system, an enterprise-wide approach to understanding and improving customer outcomes
Job Summary
This role offers a rare opportunity to build and embed the Journeys system, an enterprise-wide approach to understanding and improving customer outcomes.
You will operate at the centre of this transformation, partnering with senior stakeholders to solve complex, cross-Group challenges and influence organizational decision-making.
The position involves shaping the Group's customer agenda and contributing to Board- and Executive-level narratives on customer performance and priorities.
Matching Summary
This role offers a rare opportunity to build and embed the Journeys system, an enterprise-wide approach to understanding and improving customer outcomes.
Skills & Requirements
Must-have
Strong consulting or strategy background
Structured problem-solving skills
Executive communication and storytelling
Influence senior stakeholders at GM/EGM level
Experience with large-scale transformation
Nice-to-have
Top-tier consulting experience
High standards and ownership mindset
Collaborative team culture contribution
Curiosity and continuous development focus
Key Requirements
Experience in top-tier consulting or strategy roles
Proven ability to create scalable methodologies and frameworks
Track record of delivering measurable impact in ambiguous environments