Enterprise Customer Success Manager

Allegion Plc

Remote, Georgia, US
Base: $80,000-$115,000; bonus: yes (20% variable);...
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4+ years b2b saas customer success experience
Proven track record driving product adoption
Experience with enterprise client accounts
** Allegion Plc is seeking an Enterprise Customer Success Manager for a fully remote position based in Georgia, focusing on enhancing customer experiences through their queue management and appointment scheduling platform. The ideal candidate will have a strong background in B2B SaaS customer success, demonstrating excellent communication and relationship-building skills. **

Job Summary

  • The role involves serving as a trusted advisor to valued customers across North America to eliminate waiting times and improve customer journeys.
  • Candidates will collaborate closely with Sales, Support, Product, and Engineering teams to ensure seamless implementations and drive account revenue expansion.
  • The company offers unlimited paid time off, a 401K plan with a 6% match, and recognition as a Gallup Exceptional Workplace Award recipient.

Matching Summary

Match Score: 75

** Allegion Plc is seeking an Enterprise Customer Success Manager for a fully remote position based in Georgia, focusing on enhancing customer experiences through their queue management and appointment scheduling platform. The ideal candidate will have a strong background in B2B SaaS customer success, demonstrating excellent communication and relationship-building skills. **

Salary

Base: $80,000-$115,000; Bonus: Yes (20% variable); Benefits: Health, dental, vision, 401K with 6% match

Skills & Requirements

Must-have

  • 4+ years B2B SaaS Customer Success experience
  • Proven track record driving product adoption
  • Experience with enterprise client accounts
  • Strong ability to articulate complex problems
  • Experience in fast-paced scale-up environments

Nice-to-have

  • Familiarity with APIs and custom integrations
  • Experience using Intercom or Zendesk platforms
  • Basic coding skills in HTML and CSS
  • Proactive results-oriented team player
  • Ability to build lasting strategic relationships

Key Requirements

  • 4+ years in Customer Success role
  • Legally authorized to work in the United States
  • No visa sponsorship provided for this position

Work Rights

Must be legally authorized to work in the US

Tailored Resume

Cover Letter