Customer Relationship Specialist - Cannon Hill

Bank of Queensland

Cannon Hill, Queensland, Australia
**
Exceptional customer service
Identify and respond to financial needs
Engage customers in meaningful conversations
** The Bank of Queensland is seeking a part-time Customer Relationship Specialist for its Cannon Hill branch. The role focuses on delivering exceptional customer service, addressing financial needs, and supporting team development, with opportunities for career growth in lending. **

Job Summary

  • As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Cannon Hill branch, delivering exceptional service by identifying and responding to customers’ financial needs.
  • Your day-to-day will involve engaging customers in meaningful conversations to uncover their current and future goals, then matching them with the right banking solutions.
  • This role is a launchpad for a future in lending, with structured training in lending fundamentals and a clear pathway toward becoming a Lending Specialist.

Matching Summary

Match Score: 75

** The Bank of Queensland is seeking a part-time Customer Relationship Specialist for its Cannon Hill branch. The role focuses on delivering exceptional customer service, addressing financial needs, and supporting team development, with opportunities for career growth in lending. **

Skills & Requirements

Must-have

  • Exceptional customer service
  • Identify and respond to financial needs
  • Engage customers in meaningful conversations
  • Manage loan maintenance requests
  • Proactive customer contact
  • Champion digital banking tools

Nice-to-have

  • Solutions-focused mindset
  • Collaborative spirit
  • Drive to go above and beyond

Key Requirements

  • Previous customer service experience
  • Experience in banking or financial services
  • Exposure to consumer lending is a plus
  • Attention to detail
  • Ability to navigate financial systems

Work Rights

Not specified

Tailored Resume

Cover Letter