Managed Service Analyst Sr. Lead (service Delivery Manager)

Fidelity National Information Services

Jacksonville, FL, US
Not specified; competitive salary + benefits menti...
Hybrid
Bachelor's degree in finance, economics, accounting, mis, it, or engineering
Hybrid work schedule with onsite presence tuesdays, wednesdays, thursdays
Experience managing operational service delivery and sla attainment
This role manages the operational and service components of relationships for strategically important clients within the Securities Processing Client Experience team

Job Summary

  • This role manages the operational and service components of relationships for strategically important clients within the Securities Processing Client Experience team.
  • The position serves as a senior point of escalation during service disruptions, ensuring incidents are managed decisively with minimal business impact.
  • FIS offers a collaborative work environment with opportunities for always-on learning and development in the fintech sector.

Matching Summary

This role manages the operational and service components of relationships for strategically important clients within the Securities Processing Client Experience team.

Salary

Not specified; Competitive salary and benefits mentioned

Skills & Requirements

Must-have

  • Bachelor's degree in Finance, Economics, Accounting, MIS, IT, or Engineering
  • Hybrid work schedule with onsite presence Tuesdays, Wednesdays, Thursdays
  • Experience managing operational service delivery and SLA attainment
  • Ability to act as primary escalation point for service disruptions
  • Proficiency in Microsoft Office applications

Nice-to-have

  • Background in Capital Markets or back-office systems
  • Client support experience with troubleshooting skills
  • Strong technical skillset including development lifecycle knowledge
  • Entrepreneurial spirit and dynamic personality
  • Experience with root cause analysis and problem management

Key Requirements

  • Bachelor's degree required
  • US work authorization required (no sponsorship available)
  • Availability for core market hours 8 am to 5 pm EST

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter