Desk-based Loss Adjuster

Direct Line Group

Glasgow, United Kingdom
Hybrid
Handle home, sme, commercial claims
Assess damage and scope repairs
Policy interpretation and quantum assessment
Handle cradle-to-grave Home, SME, and Commercial claims using digital evidence, including photos and video, to assess damage and scope repairs

Job Summary

  • Handle cradle-to-grave Home, SME, and Commercial claims using digital evidence, including photos and video, to assess damage and scope repairs.
  • Deliver exceptional customer service, helping to drive market-leading Net Promoter Scores.
  • Our hybrid model offers a 'best of both worlds' approach, with colleagues spending at least 50% of their time in the office.

Matching Summary

Handle cradle-to-grave Home, SME, and Commercial claims using digital evidence, including photos and video, to assess damage and scope repairs.

Skills & Requirements

Must-have

  • Handle Home, SME, Commercial claims
  • Assess damage and scope repairs
  • Policy interpretation and quantum assessment
  • Digital evidence assessment
  • Customer service excellence

Nice-to-have

  • Embrace Consumer Duty principles
  • Drive market-leading NPS
  • Support surge deployment needs
  • Build strong internal relationships
  • Embrace and uphold principles

Key Requirements

  • Proven experience in property insurance claims
  • Strong knowledge of policy interpretation
  • Ability to assess buildings and contents quantum
  • Skilled in negotiating settlements
  • Familiarity with current construction methods

Work Rights

Not specified

Tailored Resume

Cover Letter