Sachbearbeiter (m/w/d) Customer Service Outbound

DACHSER SE

Erfurt, Germany
On-site
Identify transport chain deviations
Manage returns and customer complaints
Analyze kpis and performance reports
You identify transit delays, discrepancies, and other deviations in the transport chain and initiate appropriate measures for their resolution

Job Summary

  • You identify transit delays, discrepancies, and other deviations in the transport chain and initiate appropriate measures for their resolution.
  • Your tasks include returns management and processing customer complaints.
  • You will receive regular salary increases, holiday and Christmas bonuses, company pension schemes, and capital-forming benefits.

Matching Summary

You identify transit delays, discrepancies, and other deviations in the transport chain and initiate appropriate measures for their resolution.

Skills & Requirements

Must-have

  • Identify transport chain deviations
  • Manage returns and customer complaints
  • Analyze KPIs and performance reports
  • Collaborate with internal and external partners

Nice-to-have

  • Customer-centric problem-solving
  • Team-oriented and communicative

Key Requirements

  • Completed vocational training
  • Experience in a similar role
  • Proficient with IT equipment
  • Customer orientation and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter