Associate, Payroll Client Services - Sat- Wed - Amer

Remote

AMER
$19,650—$44,200 usd pm
Remote
Payroll customer service experience
Payroll regulatory requirements
Exceeding customer expectations
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.

Salary

$19,650—$44,200 USD

Skills & Requirements

Must-have

  • Payroll customer service experience
  • Payroll regulatory requirements
  • Exceeding customer expectations
  • Zendesk, Slack, Notion experience
  • Collaborative team environment
  • Saturday to Wednesday schedule

Nice-to-have

  • Continuous learning in payroll
  • Global employment compliance

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Superior written and verbal communication skills
  • Ability to engage with diverse stakeholders
  • Manage multiple priorities

Work Rights

Not specified

Tailored Resume

Cover Letter