Head Universal Banker, Santa Monica Downtown Branch

Citigroup

Santa Monica, California, United States
Base: $53,670.00 - $70,030.00; bonus/equity: discr...
On-site
Lead coach and support universal bankers
Execute financial transactions daily
Champion risk and control compliance
Citi is seeking a Head Universal Banker for its Santa Monica Downtown Branch, a leadership role focused on delivering exceptional customer service and guiding the branch team. The ideal candidate should possess strong sales skills, customer service experience, and a commitment to compliance and risk management

Job Summary

  • The Head Universal Banker is a leadership role responsible for guiding the branch team while executing all service transactions and sales activities.
  • This position requires championing risk and control by monitoring daily operations and ensuring strict compliance with bank policies and regulatory procedures.
  • Citi offers competitive benefits including medical, dental, vision coverage, 401(k), life insurance, and paid time off packages for eligible employees.

Matching Summary

Match Score: 85

Citi is seeking a Head Universal Banker for its Santa Monica Downtown Branch, a leadership role focused on delivering exceptional customer service and guiding the branch team. The ideal candidate should possess strong sales skills, customer service experience, and a commitment to compliance and risk management.

Salary

Base: $53,670.00 - $70,030.00; Bonus/Equity: Discretionary and formulaic incentive awards available; Benefits: Medical, dental, vision, 401(k), life, accident, disability insurance, wellness programs, and paid time off

Skills & Requirements

Must-have

  • Lead coach and support Universal Bankers
  • Execute financial transactions daily
  • Champion risk and control compliance
  • Drive lobby leadership and sales
  • Manage cash supply and vault operations

Nice-to-have

  • Strong verbal and written communication skills
  • Proactive client engagement in lobby
  • Digital first approach to service
  • Ability to stand 60-70% of work day
  • Empathy and problem-solving initiative

Key Requirements

  • 2-4 years relevant experience
  • High School diploma or equivalent
  • Experience with face-to-face customer service
  • Basic computer and digital tools skills

Work Rights

Not specified

Tailored Resume

Cover Letter