The Senior Lead – Soft Services at JLL is responsible for overseeing and managing non-technical facility services, ensuring operational excellence, vendor management, and customer satisfaction
Job Summary
The Senior Lead – Soft Services at JLL is responsible for overseeing and managing non-technical facility services, ensuring operational excellence, vendor management, and customer satisfaction.
Key responsibilities include managing housekeeping, helpdesk, courier, store, plant, and dishwashing operations, as well as handling onboarding processes, staff attendance, and pest control.
JLL empowers you to shape a brighter way, combining world-class services, advisory, and technology for clients, and is committed to hiring and empowering the best talent.
Matching Summary
The Senior Lead – Soft Services at JLL is responsible for overseeing and managing non-technical facility services, ensuring operational excellence, vendor management, and customer satisfaction.
Skills & Requirements
Must-have
Oversee non-technical facility services
Manage housekeeping operations
Handle helpdesk management
Vendor SLA preparation and approvals
Support staff training and development
Monitor PPM activities
Manage vendor contracts and relationships
Nice-to-have
Shaping a brighter way forward
Empowering people to thrive
Commitment to hiring the best
Continuous improvement culture
Promote employee engagement
Key Requirements
Minimum 3 years of experience in soft services management
Proven experience in vendor management and SLA adherence