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The Laboratory Animal Management Association is seeking a Customer Service Representative to provide high-quality support to customers in a hybrid work environment. The role involves order processing, data management, and cross-functional collaboration to ensure customer satisfaction.
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Job Summary
This position delivers high-quality customer service to both external and internal customers in a hybrid work environment.
The role supports data management, process improvement initiatives, cross-functional collaboration, and customer training activities.
We offer a comprehensive package of benefits, including medical, dental, vision healthcare and other insurance benefits, retirement benefits, paid holidays, vacation, and compassionate and sick days.
Matching Summary
Match Score: 75
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The Laboratory Animal Management Association is seeking a Customer Service Representative to provide high-quality support to customers in a hybrid work environment. The role involves order processing, data management, and cross-functional collaboration to ensure customer satisfaction.
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Skills & Requirements
Must-have
SAP and Magento order entry
Customer issue resolution
Develop work instructions and training materials
Analyze sales and order accuracy reports
Hybrid work environment collaboration
Nice-to-have
E-Commerce experience
AI platform skills
Animal Health Industry experience
Key Requirements
High school diploma / GED
3+ years customer service experience
1+ year SAP experience
Advanced PC skills (Outlook, Excel, Teams, Word, SharePoint)
Excellent written and verbal communication skills
Strong attention to detail and problem-solving abilities