Branch Concierge - World Square

CBA New Digital Businesses Pty

Sydney, Australia
Proven track record of exceptional customer service
Excellent communication skills
Ability to manage customer expectations
As the public face of CommBank, you will greet customers, understand their enquiries, and guide them to the appropriate channels

Job Summary

  • As the public face of CommBank, you will greet customers, understand their enquiries, and guide them to the appropriate channels.
  • You will build personal connections through meaningful conversations and educate customers on in-branch technology and digital banking options.
  • The role requires maintaining an efficient branch environment while ensuring customer satisfaction across all interactions.

Matching Summary

As the public face of CommBank, you will greet customers, understand their enquiries, and guide them to the appropriate channels.

Skills & Requirements

Must-have

  • Proven track record of exceptional customer service
  • Excellent communication skills
  • Ability to manage customer expectations
  • Availability for predetermined roster hours

Nice-to-have

  • Experience in financial services or retail
  • Genuine interest in financial wellbeing
  • Professional demeanour and approachable behaviour
  • Interest in building a career with CommBank

Key Requirements

  • Prior experience in Customer Service, Financial Services, Retail, or Hospitality
  • Availability for Part Time Roster (19.5 hours per week)
  • Completion of online assessment within 48 hours of applying

Work Rights

Not specified

Tailored Resume

Cover Letter