Bilingual Specialist, Retail Specialty Support (contract)
Shoppers Drug Mart
Saint-Laurent, Quebec, Canada
Not specified; competitive pyy mentioned; purchase...
Fully remote
Bilingual french and english proficiency
2 to 3 years pharmacy or healthcare experience
Ability to work rotating shifts 8am to 8pm
Shoppers Drug Mart is seeking a Bilingual Specialist for Retail Specialty Support, responsible for managing support calls and emails related to specialty drug therapies. The role requires a minimum of 2-3 years of experience in pharmacy or healthcare, with a focus on providing excellent customer service while maintaining patient confidentiality
Job Summary
The role involves managing support calls and emails for the Retail Specialty Support Programs to ensure timely patient care.
Candidates will coordinate with external partners to facilitate prescription dispensing and provide retail support for specialty medication claims.
The position requires maintaining strict patient confidentiality while acting as a consultant to internal customers and store owners.
Matching Summary
Match Score: 85
Shoppers Drug Mart is seeking a Bilingual Specialist for Retail Specialty Support, responsible for managing support calls and emails related to specialty drug therapies. The role requires a minimum of 2-3 years of experience in pharmacy or healthcare, with a focus on providing excellent customer service while maintaining patient confidentiality.
Salary
Not specified; Competitive pay mentioned; Purchase discount program available
Skills & Requirements
Must-have
Bilingual French and English proficiency
2 to 3 years pharmacy or healthcare experience
Ability to work rotating shifts 8AM to 8PM
Strong communication skills verbal and written
Proficiency in Windows environment and MS Office
Nice-to-have
Experience with Assyst Rx or HealthWATCH systems
Customer Relationship Management tool experience
Salesforce platform knowledge
Pharmacy Assistant or Technician certification
Team player with superior customer care desire
Key Requirements
College or University degree required
Minimum 2 to 3 years industry experience
Bilingualism is an asset but highly valued
Pharmacy Assistant or Technician background preferred