Customer Success Supervisor - Signature - Evanston, Il
UPS
Evanston, IL, US
Base: $64,680.00pyear to $113,220.00pyear; bonus/e...
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1-4 years customer success experience
Smb account management experience
Strong organizational skills for multiple engagements
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UPS is seeking a Customer Success Supervisor for its territory in Evanston, IL, focusing on managing a portfolio of smaller customers to enhance satisfaction and retention. The ideal candidate will possess strong organizational skills, have experience in customer success, and be data-driven to identify opportunities for account growth.
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Job Summary
The role focuses on driving customer satisfaction and retention at scale by managing a high volume of smaller customers.
Employees will proactively engage existing customers to enhance value, conduct performance reviews, and identify low-touch upsell opportunities.
The position offers competitive compensation ranging from $64,680.00 to $113,220.00 per year along with comprehensive benefits including medical coverage and a 401(k) program.
Matching Summary
Match Score: 75
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UPS is seeking a Customer Success Supervisor for its territory in Evanston, IL, focusing on managing a portfolio of smaller customers to enhance satisfaction and retention. The ideal candidate will possess strong organizational skills, have experience in customer success, and be data-driven to identify opportunities for account growth.
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Salary
Base: $64,680.00/year to $113,220.00/year; Bonus/Equity: Eligible for sales incentive plan and annual management incentive plan; Benefits: Medical, dental, vision, 401(k), paid time off, and educational assistance
Skills & Requirements
Must-have
1-4 years customer success experience
SMB account management experience
Strong organizational skills for multiple engagements
Data-driven mindset for metrics monitoring
Excellent written communication skills
Nice-to-have
Proactive engagement to prevent churn
Ability to identify upsell opportunities
Experience with CRM data updates
Virtual customer check-in facilitation
Key Requirements
1–4 years in customer success or support roles
SMB account management experience required
Must be a U.S. Citizen, National, or authorized to work in the U.S.
Work Rights
Must be a U.S. Citizen, National, or authorized to work in the U.S.