Telephone Banker - Advanced Client Solutions Associate - Chandler, Az
Bank of America
Chandler, Az, USA
Credit and short term lending
Card servicing and sales
Build and retain client relationships
Assist clients through incoming calls with needs for credit and short term lending while identifying additional opportunities to help achieve financial goals
Job Summary
Assist clients through incoming calls with needs for credit and short term lending while identifying additional opportunities to help achieve financial goals.
Build, deepen, and retain client relationships, manage risk, and create a positive client experience.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
Matching Summary
Assist clients through incoming calls with needs for credit and short term lending while identifying additional opportunities to help achieve financial goals.
Skills & Requirements
Must-have
Credit and short term lending
Card servicing and sales
Build and retain client relationships
Risk management in transactions
Positive client experience
Active listening and addressing concerns
Nice-to-have
Client financial goals identification
Telephone sales experience
Call center environment experience
Adaptability to change and new technology
Key Requirements
High School Diploma / GED / Secondary School or equivalent
Intermediate computer proficiency
Flexibility to work weekends and holidays
Comfort receiving ongoing performance feedback and coaching