Ai Engineer / Senior Platform Support Officer

State Street Corporation

$70,000 - $118,750 annual; not specified; not spec...
Not specified (assumed hybrid due to the nature of the role).
Azure openai, azure ai foundry, databricks, aws bedrock
L3 support and escalation
Root cause analysis for gen ai platforms
State Street Corporation is seeking an L3 Support Engineer/Senior Platform Support Specialist to ensure the reliability and performance of their Generative AI platforms across Azure and AWS. The ideal candidate will have extensive experience in cloud operations, support engineering, and AI/ML technologies, alongside strong troubleshooting and communication skills

Job Summary

  • Ensure the reliability, performance, and operational excellence of enterprise-grade Generative AI platforms spanning Azure and AWS ecosystems.
  • Serve as the highest tier of technical support and escalation, partnering with development teams, infrastructure teams, cloud engineering, and business stakeholders across regions.
  • Troubleshoot end-to-end architecture spanning API gateways, networking, IAM/RBAC policies, model serving infrastructure, vector databases, and data pipelines integrated with Gen AI services.

Matching Summary

Match Score: 85

State Street Corporation is seeking an L3 Support Engineer/Senior Platform Support Specialist to ensure the reliability and performance of their Generative AI platforms across Azure and AWS. The ideal candidate will have extensive experience in cloud operations, support engineering, and AI/ML technologies, alongside strong troubleshooting and communication skills.

Salary

$70,000 - $118,750 Annual; Not specified; Not specified

Skills & Requirements

Must-have

  • Azure OpenAI, Azure AI Foundry, Databricks, AWS Bedrock
  • L3 Support and escalation
  • Root cause analysis for Gen AI platforms
  • Platform performance and cost optimization
  • Troubleshoot end-to-end Gen AI architecture
  • Develop runbooks and knowledge base articles
  • ITIL-aligned incident and problem management

Nice-to-have

  • Proactive platform improvement recommendations
  • Automation of support workflows
  • Mentorship to L1/L2 support engineers
  • On-call and after-hours support

Key Requirements

  • 3+ years of experience in production support, platform engineering, cloud operations, or SRE
  • 2+ years focused on AI/ML or Gen AI platforms
  • Bachelor's Degree in Computer Science, Engineering, IT, or related field
  • Experience supporting enterprise-scale cloud environments in regulated industries

Work Rights

Not specified

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