Senior Case Manager

AIA

Not specified
Minimum 4 years claims case management experience
Deep technical expertise in health or insurance sectors
Ability to manage high-volume complex claim portfolios
AIA is seeking a Senior Case Manager to oversee complex claims management with a focus on accuracy and empathy, contributing to the company's mission of fostering healthier communities. The ideal candidate should have at least four years of experience in claims case management, particularly in the health or insurance sectors, and possess strong decision-making skills

Job Summary

  • The role involves managing a high-volume portfolio of complex claims while exercising advanced judgement and decision-making within delegated authority.
  • Candidates will develop individual management plans and rehabilitation referrals, ensuring alignment with client goals and timely follow-through on recommendations.
  • AIA offers competitive benefits including an Employee Share Purchase Scheme, extra leave each quarter, and membership to the AIA Vitality wellbeing programme.

Matching Summary

Match Score: 85

AIA is seeking a Senior Case Manager to oversee complex claims management with a focus on accuracy and empathy, contributing to the company's mission of fostering healthier communities. The ideal candidate should have at least four years of experience in claims case management, particularly in the health or insurance sectors, and possess strong decision-making skills.

Skills & Requirements

Must-have

  • Minimum 4 years claims case management experience
  • Deep technical expertise in health or insurance sectors
  • Ability to manage high-volume complex claim portfolios

Nice-to-have

  • Experience managing high-risk disputed claims
  • Demonstrated ability to influence internal stakeholders
  • Strong empathy and customer-focused service delivery

Key Requirements

  • NCEA Level 2 or 3 qualification
  • Minimum 4 years experience in claims case management
  • Experience in health, insurance, or financial services sectors

Work Rights

Not specified

Tailored Resume

Cover Letter