Senior Manager Of It Service Desk & Field Services
GALDERMA AUSTRALIA
Krakow, Poland
Hybrid
Global service desk operations
Field services management
It service management
Lead and develop the Global Service Desk and Field Services teams, ensuring they deliver high-quality, responsive IT support to employees across all regions
Job Summary
Lead and develop the Global Service Desk and Field Services teams, ensuring they deliver high-quality, responsive IT support to employees across all regions.
Drive continuous improvement across IT support services by identifying opportunities to enhance processes, increase first-level resolution, and improve the overall employee experience.
You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
Matching Summary
Lead and develop the Global Service Desk and Field Services teams, ensuring they deliver high-quality, responsive IT support to employees across all regions.
Skills & Requirements
Must-have
Global Service Desk operations
Field Services management
IT Service Management
ITIL best practices
vendor governance experience
customer-focused culture
Nice-to-have
dynamic and collaborative
self-motivated professional
positive energy
initiative and teamwork
passionate about meaningful work
Key Requirements
Proven senior leadership experience
ITIL certification strongly preferred
Bachelor's or Master's degree in IT or related field