Field Services Sme(subject Matter Expert)

Unisys

Desktop and server support experience
Windows 10 and linux os troubleshooting
Network fault diagnosis and root cause analysis
This role serves as a Subject Matter Expert leading high-quality technical support delivery to Australian Government clients

Job Summary

  • This role serves as a Subject Matter Expert leading high-quality technical support delivery to Australian Government clients.
  • The incumbent will champion problem management by identifying recurring issues and implementing sustainable solutions to enhance service reliability.
  • A core responsibility includes mentoring junior engineers to foster a culture of innovation and continuous learning within the team.

Matching Summary

This role serves as a Subject Matter Expert leading high-quality technical support delivery to Australian Government clients.

Skills & Requirements

Must-have

  • Desktop and server support experience
  • Windows 10 and Linux OS troubleshooting
  • Network fault diagnosis and root cause analysis
  • Office 365 and Exchange application support
  • Hardware installation and PC building skills

Nice-to-have

  • Mentoring junior engineers
  • Continuous improvement mindset
  • Innovation in technical processes
  • Collaborative work environment experience

Key Requirements

  • NV2 AGSVA security clearance mandatory
  • Valid Driver's License required
  • Relevant IT degree or industry certifications

Work Rights

Must have NV2 AGSVA security clearance

Tailored Resume

Cover Letter