Guest Experience Manager

Four Seasons Hotels & Resorts

Mumbai, India
Lead guest experience team
Coach team to achieve standards
Seek guest-centric experiences
Four Seasons is powered by its people, fostering a culture of continuous improvement and genuine care to create exceptional guest experiences

Job Summary

  • Four Seasons is powered by its people, fostering a culture of continuous improvement and genuine care to create exceptional guest experiences.
  • The Guest Experience Manager will lead and manage the Guest Experience team, ensuring adherence to Four Seasons standards and coaching them to achieve culture and core standards.
  • This role involves seeking out opportunities for guest-centric experiences in all hotel outlets, implementing initiatives, and coordinating with departments for seamless service delivery.

Matching Summary

Four Seasons is powered by its people, fostering a culture of continuous improvement and genuine care to create exceptional guest experiences.

Skills & Requirements

Must-have

  • Lead Guest Experience team
  • Coach team to achieve standards
  • Seek guest-centric experiences
  • Implement guest experience initiatives
  • Coordinate with departments
  • Connect with guests pre, post, during stay

Nice-to-have

  • Superior organization and prioritization
  • Strong desire to engage guests
  • Anticipate and fulfill guest needs
  • Creative in enhancing guest experience

Key Requirements

  • 2-3 years management experience
  • Luxury hotel experience
  • Proven record outstanding guest experience
  • At least two years front of house experience
  • Excellent English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter