Customer Support Officer

Assure

Cannington, WA, Australia
Not specified; benefits: worklife balance, no week...
On-site
Proven experience in de-escalating tense interactions
Familiarity with crms and customer databases
Background in complex call centre or fast-paced retail
Assure is seeking a Customer Support Officer located in Cannington, WA, to deliver exceptional customer experiences in a fast-paced environment. The ideal candidate should have proven experience in managing challenging customer interactions and familiarity with CRM systems, while the position offers a supportive work culture and various employee benefits

Job Summary

  • You will act as the first point of contact for valued customers, scheduling appointments and resolving queries.
  • The role requires thriving in a fast-paced environment while maintaining composure and professionalism under pressure.
  • Employees enjoy benefits including work-life balance with no weekends, discounted health insurance, and car leasing packages.

Matching Summary

Match Score: 85

Assure is seeking a Customer Support Officer located in Cannington, WA, to deliver exceptional customer experiences in a fast-paced environment. The ideal candidate should have proven experience in managing challenging customer interactions and familiarity with CRM systems, while the position offers a supportive work culture and various employee benefits.

Salary

Not specified; Benefits: Worklife balance, no weekends, access to purchase additional leave, discounted health insurance, car leasing packages, paid parental leave

Skills & Requirements

Must-have

  • Proven experience in de-escalating tense interactions
  • Familiarity with CRMs and customer databases
  • Background in complex call centre or fast-paced retail
  • Experience working with KPIs and performance targets

Nice-to-have

  • Genuine empathy for people
  • Strong problem-solving and critical thinking ability
  • Collaborative team player in multi-site environments
  • Exceptional attention to detail and organisational skills

Key Requirements

  • NDIS Worker Screen Check
  • National Police Check
  • Successful completion of pre-employment checks

Work Rights

Not specified

Tailored Resume

Cover Letter