Client Services Specialist

AUTODESK TLV

Singapore, Singapore
Hybrid
Troubleshooting and problem-solving
Customer and partner communication
Software access and license fulfillment
Ensure customers have instant access to software and partner orders are handled with high quality

Job Summary

  • Ensure customers have instant access to software and partner orders are handled with high quality.
  • Analyze, document, and resolve customer and partner problems to create an exceptional experience.
  • Educate customers/partners on self-service resources, deliver training, and create knowledge base content.

Matching Summary

Ensure customers have instant access to software and partner orders are handled with high quality.

Skills & Requirements

Must-have

  • Troubleshooting and problem-solving
  • Customer and partner communication
  • Software access and license fulfillment
  • Technical proficiency and learning ability
  • Content creation for knowledge base
  • Cross-functional collaboration

Nice-to-have

  • Service-oriented and adaptable
  • Creative and innovative thinking
  • Trusted advisor to internal/external parties
  • Team player with feedback skills
  • Pragmatic and challenges status quo

Key Requirements

  • Minimum 3+ years in Customer Facing or Client Services
  • Fluent in Korean and English
  • Meet or exceed operational KPIs
  • Willingness to work varying shifts and OT

Work Rights

Not specified

Tailored Resume

Cover Letter