Regional Service Field Operation Manager

KONE GmbH

Hangzhou, China
Fully remote
Technical helpdesk and site support
Installation and maintenance support
Product development support
Provide remote or on-site technical support for installation and maintenance issues, ensuring ride comfort and adherence to customer specifications

Job Summary

  • Provide remote or on-site technical support for installation and maintenance issues, ensuring ride comfort and adherence to customer specifications.
  • Develop training programs for local trainers and employees, and contribute expertise to global and local training centers.
  • Coordinate field support teams, set KPIs, ensure quick response times, and potentially lead a team of technical field support specialists.

Matching Summary

Provide remote or on-site technical support for installation and maintenance issues, ensuring ride comfort and adherence to customer specifications.

Skills & Requirements

Must-have

  • Technical helpdesk and site support
  • Installation and maintenance support
  • Product development support
  • Maintenance method development
  • Service and troubleshooting tools
  • Quality reporting and corrective actions
  • Safety procedures and reporting

Nice-to-have

  • Innovative and collaborative culture
  • Employee engagement and participation
  • Sustainability and ethical practices
  • Trust and respect among co-workers
  • Recognition of good performance

Key Requirements

  • Experience in field support management
  • Ability to set and report KPIs
  • Experience with training delivery
  • Understanding of safety requirements

Work Rights

Not specified

Tailored Resume

Cover Letter