Hrss Operations Associate

Mercer

Taguig, Philippines
Not specified; not specified; competitive salary +...
Hybrid
Effective verbal and written communication skills
Demonstrable experience in the bpo industry
Strong analytical and logical thinking abilities
This role involves answering calls, chats, and emails from colleagues and vendors while providing accurate information within documented SLAs

Job Summary

  • This role involves answering calls, chats, and emails from colleagues and vendors while providing accurate information within documented SLAs.
  • The company offers a professional environment with strong brand recognition, competitive salary, and comprehensive benefits programs.
  • Candidates must be based in Bonifacio Global City, Taguig, and adhere to a hybrid schedule requiring at least three days of office presence weekly.

Matching Summary

This role involves answering calls, chats, and emails from colleagues and vendors while providing accurate information within documented SLAs.

Salary

Not specified; Not specified; Competitive salary and comprehensive benefits

Skills & Requirements

Must-have

  • Effective verbal and written communication skills
  • Demonstrable experience in the BPO industry
  • Strong analytical and logical thinking abilities
  • Schedule flexibility for night shifts
  • Hybrid work availability three days per week

Nice-to-have

  • Experience working in HR with Shared Services background
  • Proficiency on Workday or other HR systems
  • Supporting global colleagues effectively
  • Collaborative team culture fit
  • Process improvement initiative mindset

Key Requirements

  • BPO industry experience required
  • Night shift schedule flexibility required
  • No specific degree mentioned
  • No visa sponsorship mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter