Pest Control Team-leader

Rentokil Initial Australia

Nairobi, Kenya
Base: not specified; bonus/equity: commission; ben...
On-site
Manage service scheduling
Resolve customer complaints
Maintain technician productivity
Set individual and team service targets with Branch Manager to achieve business goals, including retention budgets and growth rates

Job Summary

  • Set individual and team service targets with Branch Manager to achieve business goals, including retention budgets and growth rates.
  • Manage a team of Service Programmers, Supervisors, and Technicians; conduct regular performance reviews and take corrective actions as needed.
  • Ensure team competence through training, supervision of new recruits, and ongoing coaching, including formal Technician Performance Assessments (TPA) and remedial training.

Matching Summary

Set individual and team service targets with Branch Manager to achieve business goals, including retention budgets and growth rates.

Salary

Base: Not specified; Bonus/Equity: Commission; Benefits: Company vehicle benefit, Medical Cover, Pension & Group Life Assurance Cover

Skills & Requirements

Must-have

  • Manage service scheduling
  • Resolve customer complaints
  • Maintain technician productivity
  • Ensure proper tools and equipment
  • Manage service data accurately
  • Control service costs and resources

Nice-to-have

  • Service excellence and relationship building
  • Inspirational leadership skills
  • Client-focused service-oriented approach
  • Energetic self-motivated proactive behavior
  • High levels of integrity and discipline

Key Requirements

  • Diploma or degree in business-related discipline
  • Experience in pest control is an advantage
  • Demonstrated leadership experience managing service teams

Work Rights

Not specified

Tailored Resume

Cover Letter