Product Support Specialist -ecommerce

Unloan (Commonwealth Bank Group)

Australia
Not specified; on-call allowance pyid; flexible re...
Fully remote
Prior technical troubleshooting expertise
Strong knowledge in payment gateway
Experience with card issuer or fintech
You will work within the eCommerce team as a specialist to support business banking customers with innovative payment solutions

Job Summary

  • You will work within the eCommerce team as a specialist to support business banking customers with innovative payment solutions.
  • The role offers a rotating roster between 7am and 7pm Monday to Sunday with an optional on-call allowance.
  • Candidates must have prior technical troubleshooting expertise, particularly with payment gateways and APIs.

Matching Summary

You will work within the eCommerce team as a specialist to support business banking customers with innovative payment solutions.

Salary

Not specified; On-call allowance paid; Flexible remote or office work

Skills & Requirements

Must-have

  • Prior technical troubleshooting expertise
  • Strong knowledge in payment gateway
  • Experience with card issuer or fintech
  • Ability to work rotating roster evenings weekends
  • High volume inquiries across multiple channels

Nice-to-have

  • Passion for finding customer solutions
  • Excellent communication skills
  • Risk mindset and proactive identification
  • Flexibility to work from home or offices

Key Requirements

  • 12 Month fixed term opportunity
  • Experience with financial institution or enterprise software
  • Strong focus on collaboration and risk management

Work Rights

Not specified

Tailored Resume

Cover Letter