Customer Experience Escalations Specialist - Executive Office

Robinhood

Denver, CO, US
Base: $34 - $40 usd; bonus/equity: bonus programs,...
On-site
Resolve sensitive customer cases
Investigate complex issues
Collaborate with cross-functional partners
As a Customer Experience Escalations Specialist, you will investigate and resolve sensitive customer cases that require advanced problem-solving, sound judgment, and strong communication

Job Summary

  • As a Customer Experience Escalations Specialist, you will investigate and resolve sensitive customer cases that require advanced problem-solving, sound judgment, and strong communication.
  • Executive Office team members focus on escalations and formal complaints originating from leadership, regulatory inquiries, or other high-risk channels.
  • This role is based in our Denver, CO or Westlake, TX office and requires 100% in-office attendance.

Matching Summary

As a Customer Experience Escalations Specialist, you will investigate and resolve sensitive customer cases that require advanced problem-solving, sound judgment, and strong communication.

Salary

Base: $34 - $40 USD; Bonus/Equity: Bonus programs, equity ownership; Benefits: 100% paid health insurance, lifestyle wallet, 401(k) matching

Skills & Requirements

Must-have

  • resolve sensitive customer cases
  • investigate complex issues
  • collaborate with cross-functional partners
  • manage high-visibility cases
  • de-escalate sensitive situations

Nice-to-have

  • uphold highest standards of trust
  • accelerate progress and spark innovation
  • strengthen community through in-person work

Key Requirements

  • FINRA Series 7 and 63 licenses required
  • 2+ years customer support financial services
  • FINRA Series 24 (or 9/10) required or obtained within 120 days
  • Strong analytical and investigative skills
  • Experience managing highly escalated situations

Work Rights

Not specified

Tailored Resume

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