Product Service Consultant

Caterpillar UK

Clayton, NC, USA
$97,530.00 - $146,290.00; not specified; medical, ...
Onsite
Technical support for dealers
Product problem management
Service engineering enhancements
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other

Job Summary

  • Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.
  • In this role, you will help solve customers’ toughest challenges by delivering world‑class product and technical support while serving as the primary point of contact for the Caterpillar Dealer network across North America for CWL and SWL products.
  • This position requires working onsite five days a week.

Matching Summary

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.

Salary

$97,530.00 - $146,290.00; Not specified; Medical, dental, and vision benefits*

Skills & Requirements

Must-have

  • Technical support for dealers
  • Product problem management
  • Service engineering enhancements
  • Customer-focused solutions
  • Data gathering and analysis
  • Effective communication skills

Nice-to-have

  • Customer needs prioritization
  • Continuous learning and development
  • Collaboration with international teams
  • Voice of the Customer communication

Key Requirements

  • Must have US work authorization
  • Proficiency in authoring service manuals
  • Industry knowledge of construction equipment

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter