Handle communication, change processes, documentation, and process improvement for product configuration, installation, upgrades, performance monitoring, security, and continual server improvement
Job Summary
Handle communication, change processes, documentation, and process improvement for product configuration, installation, upgrades, performance monitoring, security, and continual server improvement.
Plan deployment of new solutions with cross-team communication and engage in continuous improvement and enhancement planning for Infrastructure services.
Analyze technical and business needs to recommend solutions through team interactions and build and maintain positive relationships with clients, vendors, consultants, and end-users.
Matching Summary
Handle communication, change processes, documentation, and process improvement for product configuration, installation, upgrades, performance monitoring, security, and continual server improvement.
Skills & Requirements
Must-have
5 years relevant work experience
ITIL
Helpdesk experience
Business Analysis Planning
Requirements Analysis
Change Control/RFC processes
Data Center operations
vendor management
Microsoft Excel and Power BI
Windows servers and Azure technologies
Nice-to-have
Communication skills
Customer relationship
Work in culturally diverse environments
Proactiveness and ability to work independently
Strong analytical and critical thinking skills
Excellent written and oral communication skills
Key Requirements
Minimum 5 years of relevant work experience
5 to 8 years of work experience
Fixed work shift with on-call readiness
Basic Understanding of Windows servers and Azure technologies
Knowledge of Change Control/RFC processes
Knowledge of Data Center operations and vendor management
Experience working within SLA parameters
Proficiency in Microsoft Excel and Power BI
Strong grasp of business processes and industry regulations
Basic knowledge of MSSQL databases, programming concepts, AI, machine learning, and cloud computing