Product Support Engineer (6-month Contract)

Dialpad

Bengaluru, India
Hybrid (on-site with remote flexibility)
Debug complex calling and meeting issues
Develop internal support tools and processes
Support large-scale distributed systems
Dialpad is seeking a Product Support Engineer for a six-month contract in Bengaluru, India. The role involves collaborating with product and engineering teams to address customer issues, document APIs, and manage complex integrations within their AI-driven communications platform

Job Summary

  • As a Product Support Engineer, you'll partner with our product and engineering teams to resolve bugs, prioritize customer requests, and document APIs and functionalities across multiple applications.
  • You consistently thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service.
  • We are looking for exceptional support engineers who have the demonstrable ability to debug complex calling and meeting issues and the drive to learn and grow technically, solve challenging problems, and exceed customer expectations.

Matching Summary

Match Score: 85

Dialpad is seeking a Product Support Engineer for a six-month contract in Bengaluru, India. The role involves collaborating with product and engineering teams to address customer issues, document APIs, and manage complex integrations within their AI-driven communications platform.

Skills & Requirements

Must-have

  • debug complex calling and meeting issues
  • develop internal support tools and processes
  • support large-scale distributed systems
  • support SaaS-based solutions
  • work with global distributed teams

Nice-to-have

  • intensely curious and hold themselves to a high bar
  • Scrappy, Curious, Optimistic, Persistent, and Empathetic
  • empathy for software engineers and customers

Key Requirements

  • 5+ years of experience in supporting large-scale distributed systems
  • 5+ years of experience in supporting SaaS-based solutions
  • 5+ years of experience working with global distributed teams
  • Excellent English written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter