It Service Delivery Supervisor

Berkeley Research Group (BRG)

Washington, DC, United States
$120,000-$160,000; not specified; not specified py
Hybrid
Itil-based processes
Service delivery leadership
Incident, request, escalation management
The IT Service Delivery Supervisor is responsible for overseeing the delivery of high-quality IT services and support to end users across multiple locations, managing service support and delivery processes, and leading a team of IT professionals

Job Summary

  • The IT Service Delivery Supervisor is responsible for overseeing the delivery of high-quality IT services and support to end users across multiple locations, managing service support and delivery processes, and leading a team of IT professionals.
  • Key responsibilities include leading, coaching, and mentoring IT Service Delivery teams, acting as an escalation point for major incidents, and fostering a collaborative environment across multinational teams.
  • The role requires advanced technical expertise in Windows, Mac, networking, security, and enterprise software, with a focus on operational excellence, customer satisfaction, and continuous process enhancement.

Matching Summary

The IT Service Delivery Supervisor is responsible for overseeing the delivery of high-quality IT services and support to end users across multiple locations, managing service support and delivery processes, and leading a team of IT professionals.

Salary

$120,000-$160,000; Not specified; Not specified

Skills & Requirements

Must-have

  • ITIL-based processes
  • Service Delivery leadership
  • Incident, Request, Escalation management
  • Team leadership and coaching
  • Technical oversight
  • Customer satisfaction focus

Nice-to-have

  • Proactive approach
  • Agility and connectivity
  • Interdisciplinary relationships
  • Diversity of experience
  • Passion for service improvement

Key Requirements

  • 5-10 years of IT experience
  • ITIL processes and improvement methodologies
  • Leadership and people management skills
  • Advanced technical expertise
  • Excellent communication skills
  • Willingness to travel up to 25%

Work Rights

Must be legally authorized to work in the U.S.

Tailored Resume

Cover Letter