Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
Not specified (assumed hybrid/onsite based on typical it management roles)
10 years it service management experience
Strong working knowledge of itil practices
Sox it general controls audit readiness
Integer is seeking a Senior Manager for IT Service Management, emphasizing a culture of collaboration, innovation, and integrity. The role involves governance of ITSM practices aligned with ITIL, oversight of incident and change management, and ensuring compliance with SOX ITGCs

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates must lead SOX IT General Controls audit readiness by defining evidence standards and ensuring ongoing compliance.
  • The company offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate 401(k) matching.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management, emphasizing a culture of collaboration, innovation, and integrity. The role involves governance of ITSM practices aligned with ITIL, oversight of incident and change management, and ensuring compliance with SOX ITGCs.

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program; Benefits: Comprehensive package with immediate eligibility

Skills & Requirements

Must-have

  • 10 years IT Service Management experience
  • Strong working knowledge of ITIL practices
  • SOX IT General Controls audit readiness
  • Incident Change Problem Management oversight
  • CMDB governance and data integrity

Nice-to-have

  • ITIL Intermediate or Managing Professional certification
  • Experience with large-scale IT modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Partnering with Internal Audit teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of ITSM or IT Operations experience
  • Demonstrated experience with Incident, Change, and Problem Management
  • Strong working knowledge of SOX ITGCs or regulated controls

Work Rights

Not specified

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