Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, trusted by over 2,000 companies globally
Job Summary
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, trusted by over 2,000 companies globally.
This role involves helping customers onboard, integrate, and realize value from the Gainsight platform while working closely with Customer Success, Product, and client project teams.
Gainsight offers a comprehensive benefits package including full health coverage, wellness resources, flexible remote work options, and dedicated Recharge Holidays.
Matching Summary
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, trusted by over 2,000 companies globally.
Skills & Requirements
Must-have
Solution configuration skills
Customer communication abilities
Proactive problem-solving
Strong SQL skills
Cross-functional collaboration
Experience with US-based clients
Nice-to-have
Gainsight Admin experience
Understanding of Customer Success practices
Passion for AI-driven solutions
Ability to manage multiple tasks
Executive presence
Action-oriented mindset
Key Requirements
2-4 years customer-facing technical experience
Experience with SaaS platforms
Experience with complex multi-divisional US customers
Excellent communication skills
Ability to structure ambiguous situations
Experience collaborating with cross-functional teams