Client Value Management, Principal

AIA

12+ years solid experience in financial services
5+ years managerial experience in business strategy
Strong stakeholder engagement with c-level executives
The role focuses on shaping retention strategies and designing client experience initiatives for Employee Benefits and pension portfolios

Job Summary

  • The role focuses on shaping retention strategies and designing client experience initiatives for Employee Benefits and pension portfolios.
  • The incumbent will work closely with the Head of Corporate Client Service to ensure alignment of client experience initiatives across functions.
  • AIA empowers every person to find their 'better' in their work, career, and life to support healthier, longer, better lives.

Matching Summary

The role focuses on shaping retention strategies and designing client experience initiatives for Employee Benefits and pension portfolios.

Skills & Requirements

Must-have

  • 12+ years solid experience in financial services
  • 5+ years managerial experience in business strategy
  • Strong stakeholder engagement with C-level executives
  • Experience driving transformation initiatives in insurance
  • Ability to translate customer insights into actionable retention strategies

Nice-to-have

  • Consulting background with insurance industry focus
  • Knowledge of corporate servicing and pension business
  • Proficiency in Chinese language
  • Open-minded approach to diverse stakeholder views
  • Proven ability to define innovation opportunities

Key Requirements

  • University graduate in business, marketing, or related discipline
  • 12+ years of solid experience including 5+ years managerial
  • Relevant license if job involves regulated activities
  • Fluency in English required

Work Rights

Not specified

Tailored Resume

Cover Letter