Principal Client Success Manager

Vita Mojo

London, United Kingdom
On-site
7+ years saas customer success experience
Enterprise account management expertise
C-suite stakeholder engagement skills
The role involves leading strategic enterprise accounts and acting as a trusted advisor to C-suite stakeholders

Job Summary

  • The role involves leading strategic enterprise accounts and acting as a trusted advisor to C-suite stakeholders.
  • Candidates must demonstrate commercial sharpness to turn client relationships into long-term growth engines for both the client and Vita Mojo.
  • This position requires influencing product direction and shaping the Customer Success function within a fast-moving scale-up environment.

Matching Summary

The role involves leading strategic enterprise accounts and acting as a trusted advisor to C-suite stakeholders.

Skills & Requirements

Must-have

  • 7+ years SaaS customer success experience
  • Enterprise account management expertise
  • C-suite stakeholder engagement skills
  • Scaling environment adaptability
  • Commercial renewal strategy execution

Nice-to-have

  • Genuine warmth in client relationships
  • Deep curiosity about hospitality sector
  • Executive-ready communication style
  • Cross-functional team leadership
  • Proactive problem-solving mindset

Key Requirements

  • 7+ years experience in SaaS or strategic client partnerships
  • Experience managing complex multi-site customers
  • Hands-on experience in scaling CS functions

Work Rights

Not specified

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