Customer Success Manager - Apac

Evisort

Kuala Lumpur, Malaysia
Hybrid
Customer relationship management
Cross-functional collaboration
Customer lifecycle engagement
Evisort is seeking a Customer Success Manager for its new Kuala Lumpur team to enhance customer engagement across the APAC region. The ideal candidate should have substantial experience in customer-facing roles, particularly in building strong relationships with executive-level clients and driving product adoption

Job Summary

  • The Customer Success Manager plays a critical role in ensuring maximum value is derived from products and services by driving adoption and developing strategic goals.
  • The Global Customer Success team focuses on improving product adoption, enhancing customer outcomes, and securing renewals through exceptional business value delivery.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust, tools, and support for long-term employee growth.

Matching Summary

Match Score: 85

Evisort is seeking a Customer Success Manager for its new Kuala Lumpur team to enhance customer engagement across the APAC region. The ideal candidate should have substantial experience in customer-facing roles, particularly in building strong relationships with executive-level clients and driving product adoption.

Skills & Requirements

Must-have

  • customer relationship management
  • cross-functional collaboration
  • customer lifecycle engagement
  • SaaS enterprise software knowledge
  • commercial process experience
  • issue resolution and escalation management

Nice-to-have

  • fluency in Mandarin
  • strong problem solving skills
  • time management and communication skills
  • customer first experience
  • fast-paced sales cycle adaptability
  • curious and collaborative mindset

Key Requirements

  • 3+ years customer facing experience
  • 2+ years executive level relationship building
  • experience in consulting or account management
  • proven SaaS vendor and product understanding
  • experience with RFP and contract documentation

Work Rights

Not specified

Tailored Resume

Cover Letter