Customer Success Engineer - Ii

Mindtickle

Pune, India
**
Strong working knowledge of cloud fundamentals
Debugging of distributed systems
Querying and analyzing system data
** Mindtickle is seeking an experienced Customer Success Engineer - II for its Pune location to support its AI-powered revenue enablement platform. The role involves troubleshooting and resolving complex issues within a distributed system, collaborating with various teams to enhance product quality and customer trust. **

Job Summary

  • In this role, you will troubleshoot and resolve complex issues in a distributed system across backend services, APIs, data platform, UI interactions, and AI-powered solutions.
  • This role demands a strong working knowledge of cloud fundamentals: debugging of distributed systems, querying and analyzing system data, logs, and traces, writing scripts, and resolving complex backend and frontend issues with precision and speed.
  • If you thrive in solving hard technical problems, working with cross-functional teams, excel in high-stakes scenarios, owning outcomes end-to-end, and delighting customers, this role offers unparalleled influence and impact that few L2 positions can match.

Matching Summary

Match Score: 75

** Mindtickle is seeking an experienced Customer Success Engineer - II for its Pune location to support its AI-powered revenue enablement platform. The role involves troubleshooting and resolving complex issues within a distributed system, collaborating with various teams to enhance product quality and customer trust. **

Skills & Requirements

Must-have

  • strong working knowledge of cloud fundamentals
  • debugging of distributed systems
  • querying and analyzing system data
  • writing scripts
  • resolving complex backend and frontend issues

Nice-to-have

  • thrive in solving hard technical problems
  • excel in high-stakes scenarios
  • delighting customers

Key Requirements

  • Experienced Customer Support Engineer - II
  • strong working knowledge of cloud fundamentals

Work Rights

Not specified

Tailored Resume

Cover Letter